Our customers are considered the most important part of our business. We recognize your expectation for confidentiality and the security of your financial information. Protecting your privacy is an ongoing process and we will continue to review and strengthen security measures which are used to protect your information.
Regal Bank recognizes the responsibilities associated with privileged information and the potential result of any violation of trust. It shall continue to be the policy of the Bank to hold each employee responsible for holding in strict confidence any and all bank related information to which they are exposed. Employee access to customer information is authorized for business purposes only and is based on the sensitivity of information and our employees' right to know. We educate our employees of the importance of confidentiality and customer privacy through standard operating procedures, the Bank's Code of Conduct and through periodic training classes. We take appropriate disciplinary action to enforce these responsibilities. Regal Bank will remain in full compliance with all regulations designed to protect the privacy rights of the public including but not limited to Privacy of Consumer Information, Fair Credit Reporting Act and The Right to Financial Privacy Act.
During the new account process, Regal Bank collects, retains and uses nonpublic personal information about you for the purpose of serving your financial needs and the administering of your account relationship. Nonpublic personal information does not include information that is available from public sources, such as telephone directories or government records. Regal Bank does not sell customer information to any outside parties.
In order to provide quality service to our customers, Regal Bank will periodically hire vendors and service companies to assist us in providing products and services. We may share certain customer information with these third parties to facilitate the offering, administration and delivery of these products under controlled circumstances designed to ensure and protect our customers' privacy. We require these third parties to comply with the same strict standards as the Bank regarding security and confidentiality of information. They are not permitted to release, sell or use, for their own purposes, any information which Regal Bank shares with them.
Regal Bank does exchange certain information about our customers with selected credit reporting agencies in accordance with standard bank industry practice. There may be occasions where Regal Bank is legally required to disclose information about customers, such as in cooperation with government agencies or federal agencies, in response to a subpoena, or to prevent a fraud. Regal Bank does not disclose any personal information to outside parties unless you, the customer, provide prior consent or as required by law.
Why do we request access to personal information? The application requests access to information stored on your device such as location, camera, contacts, or other features you are enrolled in to enrich and simplify your own user experience and improve our services, as well as provide additional security to protect your account. It is important for you to understand that before granting access to this information you will be prompted to give the application that permission. If you do not wish to grant that permission, you may decline. If you later change your mind, those permissions can be updated in your device’s settings.
Some possible examples of information your app may request access to are:
Location: Your location is used to prevent fraudulent activity and to display locations near you.
Contacts: Allowing access lets you add contacts to use with features that allow you to send money via your mobile app. We will only add the contacts you choose, and that information will not be shared.
Camera: This app uses your camera to capture check images, take picture of receipts, scan ID, scan authorized QR codes and to conduct video chat.
Regal Bank has established procedures to assure that your personal and financial information is accurate, current and complete in accordance with reasonable commercial standards. We will respond, in a timely manner, to any questions from you or requests to correct inaccurate information.
Regal Bank maintains security standards and procedures to prevent unauthorized access to confidential information about you. We update and test our technology to improve the protection of our information about you and to assure the integrity of our information.
We do not disclose nonpublic personal information about former customers, except as permitted by law.
From our website, we do not knowingly collect or use personal information from children under 13 years of age without obtaining verifiable consent from their parents or guardians. Should a child whom we know to be under 13 send personal information to us, we would only use that information to respond directly to that child, seek parental consent, or provide parental notice. We are not responsible for the data collection and use practices of nonaffiliated third parties to which our website may link.
Your privacy is very important to us.We would like to advise you that Internet email is not secure. Please do not submit any information that you consider confidential. We recommend you do not include your social security or account number or other specific identifying information.
You are leaving Regal Bank's Web site and linking to a third party site. Please be advised that you will then link to a Web site hosted by another party, where you will no longer be subject to, or under the protection of, the privacy and security policies of Regal Bank. We recommend that you review and evaluate the privacy and security policies of the site that you are entering. Regal Bank assumes no liability for the content, information, security, policies or transactions provided by these other sites.